privacy

Data protection declaration according to the basic data protection regulation („DSGVO“)

Overview

This privacy policy is intended to inform you as a user of this website about the nature, scope and purpose of the collection and use personal data by the website operator DSS Operations GmbH (Lohmener Straße 12, 01796 Pirna) inform.

Your trust is important to us, therefore we take the topic of data protection very seriously and respect with organizational and technical measures to appropriate safety.

Of course we treat your personal data confidentially and according to the legal regulations. Since through new technologies and the continuous development of this website changes to this privacy policy we recommend that you read the privacy policy at regular intervals. So that you know what personal data we collect from you and for what purposes we use it, please take note of the following information. When we commission third parties to process personal data, the third party is carefully selected and must take appropriate security measures to protect the confidentiality and security of your personal data to guarantee. This is done within the scope of the conclusion of a corresponding contract for commissioned data processing.

The rules for data collection and processing described below and use apply as soon as you use one of our digital offers use, set up a user account or otherwise register on our pages, or move. They describe the basis for data protection on our pages. Important: For some actions we work with selected partners, for example on service sites, where the Analysis of the use of our contents and offers as well as in the Integration of advertising. You will find further below additional References to the data protection rules at these partners. Also with the Integration of content from third parties, e.g. social networks, can data; this will be explained further down in the text.

The use of terms used in this privacy policy (e.g. “personal data” or “processing”) corresponds to the definition of the DSGVO, Art. 4.

Server log files

We, the website operator or page provider, automatically collect and temporarily store information in such server log files, which your browser automatically transmits to us. This happens on the basis of the so legitimate interest (see Art. 6 para. 1 lit. f. DSGVO). We identify you with these data never personal. The following data are logged in this way:

  • Visited website
  • date and time at the time of accessy
  • quantity of the sent data in Byte
  • Source/reference from which you reached the page
  • Used browser
  • Used operating system
  • Used IP address

The Server log files are stored for a maximum of 7 days and then deleted. The Storage of the data is for security reasons, e.g. to to be able to clarify cases of abuse. Must data are kept for reasons of proof, they shall be kept as long of the deletion until the incident is finally clarified is.

Range measurement & Cookies

This website uses cookies for pseudonymised range measurement, from either our server or the server of third parties to the browser of the user. Through the use of Cookies increase user-friendliness and security of this website. Cookies are small files, which can be stored on your terminal device. Your browser accesses these files.

If you do not want cookies to be stored on your computer for range measurement device, you can prevent the use of this contradict files here:

If you wish to refuse the setting of cookies, please use the corresponding setting option in your browser (common browsers offer these). There you can individually allow or restrict the acceptance of cookies. Note: It is not guaranteed that you can access all functions of this website without restrictions, if you make the appropriate settings.

Collection and processing of personal data

The website operator collects, uses and passes on your personal data only if this is permitted by law or you consent to the collection of data.

Personal data are all information which are could be used to determine who you are.

Anonymized access data

You can of course visit this website without to provide information about your person. To improve our online offers we store (without personal reference) some data about your access to this website. This access data includes e.g. called up pages of our internet offer, for location based offers your location or the name of your internet service providers. By making the data anonymous conclusions about your person are not possible.

Processing of the following data:

  • We process all personal data requested in the forms such as first name, surname, IP address, e-mail address, city, zip code. The following information is also processed from contact forms.
  • We process personal data only after explicit consent of the customer, permission of the users concerned and in compliance with the applicable data protection regulations.
  • The processing of personal data is based on our legitimate interest in the fulfilment of our contractually agreed services and to optimise our online offer.

Personalized data

Contact details

If you contact us, as the website operator, through the contact options offered, such as a contact form or by e-mail, your data will be stored so that they can be used to process and answer your enquiry.

Handling comments and contributions

If you leave a contribution or comment on our online offer, your IP address will be saved. This takes place due to our legitimate interests within the meaning of article 6(1)(f) DSGVO and serves the security of us, as the website operator, and the authorized interest of all users: if a comment violates applicable law (e.g. in the form of an insult), it should be possible to prosecute in the interest of the potentially injured party we can be prosecuted for this, which is why we have an interest in the identity of the author of the comment or contribution.

Newsletter subscription

If you subscribe to a newsletter on our website, you must provide a valid e-mail address. If you subscribe to the newsletter, you agree to receive the newsletter and the procedures explained.

The newsletter is sent *by the e-mail-account of the operator *by the shipping service provider netsupport24.net/netsupport24.com, a shipping platform of DSS Digital Service Solutions GmbH, Lohmener Straße 12, 01796 Pirna, Germany. Information about the data protection regulations of the shipping service provider can be obtained from: https://www.dss-germany.com/Datenschutz

cancellation and termination

You can revoke your consent to receive the newsletter at any time and thus cancel newsletter subscription. After your cancellation your personal data will be deleted. Your consent to receive the newsletter expires at the same time. At the end of each newsletter you will find the link to the cancellation.

Our newsletters contain contract and process relevant information. Advertising content (internal and external) may also be included.

user account

If you open a user account with us, e.g. in order to book / use a digital service with us, we will collect personal data from you in this context – such as your name, your address – to the extent necessary to offer or charge for the respective service. In this context we only know those of your data that you have provided in the course of registration and use and whose use you have explicitly agreed to.

In any case, we always ask firstly for your consent and secondly we use the respective data about you as a person only to operate the specific offers for which you have registered.

Capture of data from external service providers

In order to optimize the functionality of our web offers, we use the services of external providers, sometimes temporarily and sometimes permanently. Insofar as these are integrated into websites / offers used by you, the use of data is always in accordance with the legal requirements as follows:

  • Google Analytics (for page analysis)
  • Google Fonts (for displaying fonts)
  • Google Maps (for displaying map material)
  • Google AdWords
  • cloudinary.com (to display pictures)
  • Disqus (as central login for commenting on contributions)
  • Facebook Plugin (for commenting or sharing posts)
  • Open Street Map
  • Whatsapp
  • Matomo (former Piwik, for side analysis and improvement of our information offer)

Google Analytics

This website uses due to our legitimate interests and interests of the users for the optimization and analysis of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO the service „Google Analytics“, which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The service (Google Analytics) uses „cookies“ – text files, which are stored on your end device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

Google LLC complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

On this website IP-anonymization is used. The IP address of the user is shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in individual cases is the IP address initially transferred in full to a Google server in the USA and shortened there. Through this shorteningl the personal reference of your IP address is no longer necessary. The user's IP address transmitted by the browser is not combined with other data stored by Google

In the context of the agreement on order data, which we as the website operator have concluded with Google Inc., the latter uses the information collected to create an evaluation of website use and website activity and provides services associated with Internet use.

The data collected by Google on our behalf is used to evaluate the use of our online offer by individual users, e.g. to generate reports about the activity on the website in order to improve our online offer.

You have the possibility to prevent the storage of cookies on your device by selecting the appropriate settings in your browser. It cannot be guaranteed that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plugin to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link will take you to the appropriate plugin: https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, by clicking on this link you can prevent Google Analytics from collecting data about you within this website. By clicking on the link above, you are downloading an „Opt-Out-Cookie“. Your Browser must therefore generally allow the storage of cookies for this purpose. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.

Here you will find further information on the use of data by Google Inc:

Matomo (formerly Piwik)

On this website, data is collected and stored using the web analysis service software Matomo (www.matomo.org), a service of the provider InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, („Mataomo“) on the basis of our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes in accordance with Art. 6 Para. 1 letter f DSGVO. For the same purpose, pseudonymised user profiles can be created and evaluated from this data. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser. Among other things, the cookies enable the recognition of the Internet browser. The data collected with Matomo technology (including your pseudonymised IP address) is processed on our servers.

The information generated by the cookie in the pseudonymous user profile will not be used to personally identify the visitor of this website and is not combined with personal data about the bearer of the pseudonym.

If you do not agree with the storage and evaluation of this data from your visit, you can object to the storage and use of this data by mouse click at any time. In this case a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie is also deleted and may have to be reactivated by you.

Google Web Fonts

This page uses for the uniform display of fonts so called Web Fonts, which are provided by Google. When you call of a page, your browser loads the required web fonts into their browser cache to display texts and fonts correctly.

For this purpose the browser you are using must be connected to the servers from Google. This enables Google to know that our website has been accessed via your IP address. The use of Google Web Fonts takes place in interest in a uniform and attractive presentation of our online offers. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO. If your browser does not support Web Fonts, a standard font from your computer will be used.

For further information about Google Web Fonts please visit https://developers.google.com/fonts/faq and in the Privacy policy of Google: https://policies.google.com/privacy/

Google Maps

This site uses over the Map service Google Maps. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps, it is necessary to store your IP address This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offers and to make it easy to find the places we have indicated on the website. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO.

More information on the handling of user data can be found in the Privacy policy of Google: https://policies.google.com/privacy/

YouTube

On certain pages you will find films that are integrated from YouTube. Youtube is a product of YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The films are displayed via I-frame. This means that in the area of the website where the film is displayed, a third-party website is accessed. The data processing in this iframe is beyond our control. If you are logged in to your YouTube account, YouTube will associate the video viewed with your YouTube account. If you want to stop this behavior, log out of your YouTube account. YouTube will write a cookie when the page loads. You can prevent this by disabling cookies in your browser, as described in the section on cookies.

Usage of social media plugins from Facebook

Due to our legitimate interest in the analysis, optimisation and operation of our online offer (within the meaning of Art. 6 Par. 1 lit. f. DSGVO), this website uses the Facebook Social Plugin, which is provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). You can recognize the integration by the Facebook logo or the terms „Like“, „Gefällt mir“, „Share“ in the colours of Facebook (blue and white). Information about all Facebook plugins can be found via the following link: https://developers.facebook.com/docs/plugins/

Facebook Inc. complies with European data protection law and is certified under the Privacy-Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

The plugin provides a direct connection between your browser and the Facebook servers. The website operator has no influence on the nature and extent of the data that the plugin sends to the servers to Facebook Inc. You can find information about this here: https://www.facebook.com/help/186325668085084

The plugin informs Facebook Inc. that you as a user have visited this website. There is the possibility here, that your IP address will be saved. If you are logged in to your Facebook account during your visit to this website, the information mentioned above will be linked to this account.

If you use the functions of the plugin – for example by posting or „liking“ –, the corresponding information is also transmitted to Facebook Inc.

If you want to prevent the Facebook. Inc. from linking this information to your Facebook account, please log out on Facebook before visiting this website and delete the stored cookies. Via your Facebook profile you can make further settings for data processing for advertising purposes or object to the use of your data for advertising purposes. You can access the settings here:

What data, for what purpose and to what extent Facebook collects, uses and processes data and which rights and setting options you have to protect your privacy can be found in the privacy policy of Facebook. You can find them here: https://www.facebook.com/about/privacy/

disqus

In some offers we use this US platform to facilitate reader discussions You can only take part in debates if you register via your user account with us, with Disqus or another service such as Facebook or Google (in the latter case, these services can also theoretically track your Disqus usage). Disqus uses cookies to identify you and can also include services for usage-based advertising - which you can disable here. Details on data protection at Disqus you will find here.

Google advertising network / DoubleClick

Sometimes ads are displayed on our pages via the Google advertising network / DoubleClick. Google uses the DoubleClick cookie on websites of the Google advertising network (so-called publishers) and on certain Google services to help advertisers and publishers serve and manage ads on the web. When you visit a website and view or click an ad served through Google Network advertising sites, a DoubleClick cookie may be placed in your browser.

This website also uses remarketing with Google Analytics for online advertising. This includes the use of cookies by third parties, including Google. This allows us to serve ads to you based on your previous visits to this website and to optimize and evaluate them. With the help of remarketing, information about your surfing behavior is collected and stored for marketing purposes on a pseudonymous basis (targeting/retargeting). On the basis of this information, targeted product recommendations can then be displayed to you as personalised advertising banners on other websites (publishers). In no case we will combine this information with data from your customer relationship or use it to personally identify you as a visitor to this website.

The collected data will only be used to improve our offer. You can prevent Google/DoubleClick from collecting usage data by downloading and installing the browser plug-in available under the DoubleClick deactivation extension at the following link. Alternatively, you can disable the Doubleclick cookies by visiting the deactivation page of the network advertising initiative.

Cloudinary

We use the Cloudinary service to quickly and easily access various to play out versions of our images adapted to the usage situation. Cloudinary is a service provided by Cloudinary Inc, 111 W Evelyn Ave, Suite 206, Sunnyvale, CA 94086, USA. When you visit pages where this service is required, Cloudinary will create a cookie that retrieves the IP and user agent (browser). For more information on the purpose and scope of data collection and processing by the service provider, please refer to the provider's privacy policy. There you will also find further information on your rights and settings to protect your privacy: https://cloudinary.com/privacy. Cloudinary also processes your personal data in the USA and has joined the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework.

user rights

As a user, you have the right to request free information about which personal data about you has been stored. You also have the right to have incorrect data corrected and to have your personal data processed or deleted. If applicable, you can also exercise your right to data portability. If you believe that your data is being used illegally have been processed, you can file a complaint with the submit to the competent supervisory authority.

Deletion of data

Unless your request conflicts with a legal obligation to retain data (e.g. data retention), you have a right to have your data deleted. Data stored by us will be deleted if they are no longer required for their intended purpose and if there are no statutory retention periods. If deletion cannot be carried out because the data is required for permissible legal purposes (within the meaning of Art. 17 para. 3 DSGVO), data processing will be restricted. In this case the data will be blocked and not processed for other purposes.

right of objection

Users of this website may exercise their right to object and object to the processing of their personal data at any time..

If you wish to correct, block, delete or obtain information about the personal data stored about you, or if you have any questions regarding the collection, processing or use of your personal data, or if you wish to revoke any consents you may have given, please contact the following e-mail address: datenschutz@dss-germany.com.

data security

The transmission of your personal data is carried out by means of Secure Socket Layer (SSL). The data is protected by encryption during transfer to prevent unauthorized access to your personal data.